Return and refund policy

If you are not completely satisfied with your purchase, contact us to for a replacement, exchange, or return.

New /unused items may be returned for a refund within 30 days of order

All "Demo/Used Gear" purchased from Pakaa Foil is considered "final" after your initial inspection upon delivery of the item. If you have concerns about the gear after inspection please contact us and we will accept your return within 10 days of delivery if returns in the same condition you received it.

IMPORTANT: Returns are only eligible on new, unused items. Used items are not accepted. Customers are responsible for return shipping costs.

If you’d like to exchange your product for something else, the best thing to do is to return your item and place a new order at the same time. Placing the new order now ensures that you’ll get it quickly, and that it won’t go out of stock. If the item returned is in new, unused condition, then you’ll get a full refund.

To make the return/exchange process as smooth as possible, please contact us for the return address and RMA number. You will have to pay for shipping back to us yourself.

We recommend using a service that provides a tracking number, and purchasing insurance for larger packages in the event it gets lost. Please be patient, as it make take several days for your return to be processed after it arrives. When it is processed, you’ll receive an email confirmation.

Refunds:

Refunds are processed within 72 hours after your return arrives to our facility. Your credit card processing can take 12-48 hours after the refund is processed

If your question wasn’t answered above, give us a call or text at the number below or send an email via the contact form.

If your gear fails due to manufacturing defect, we welcome you to contact us in order to facilitate a warranty evaluation by the manufacturer.

First of all, there is no motor needed for foiling. Wind, wave or pump power is enough to stay up on foil. An initial push is helpful from a wave or wind, but that is becoming increasingly not necessary as dock starts and flat water starts become more attainable.

There is a lot to learn when first getting into foiling as a sport. We like to start by asking what discipline you are looking to get into: prone surf, SUP, wing, downwind, kite, windsurf, wake, or tow. The board and foil are typically very different based on the discipline as well as expected conditions.

The right gear, the right conditions, and some qualified guidance will definitely shorten the learning curve, as will a foil lesson or two behind a boat or on an electric foilboard (e-foil). Then each discipline often requires a new humbling effort of ‘putting in the time’ in order to start feeling comfortable.